FAQ – OHMYCASE® INT

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FAQ

MY ORDER

Colors problems :

We print our case in 300 DPI, which is the best possible quality on the market.

Concerning the colors it should be known that the colors on the screen (RGB) have a slight difference compared to the colors on printing (CMYK) so it is normal that the colors can be different.

If this difference is really significant, don't hesitate to send us an email and we will review it with you!

Colors problems :

We guarantee our products ( cases and grip) 1 month upon receipt of the product by the customer, this guarantee includes detachment of the plate, defective silicone or pop grip which separates in two (not for a problem of adhesive by tearing).

After this period we do not take care of any problems concerning these products.

 

SHIPPING

How to track my order

You just have to clic on "track my order"

 

Shipping time : 

The delivery times vary according to the periods of the year, the time displayed when ordering is strictly indicative.

Deliveries are made by Colissimo.

Generally the average delivery time is 9 and 14 working days after shipment, the delivery times are as follows because our products are customized!

Shipping times vary between 24h and 96h.

The tracking number takes between 2 and 4 days to be active!

Thank you for your patience:)

Where do you deliver ?

all over the world.

 

My order is late what wan I do ? 

It may happen that your order is delayed, depending on the period and volume of orders, we are sorry and we do our best to ship your package as quickly as possible.

 

What can I do if my parcel is return to the sender

If your tracking number indicates that your package is in "return sender", it may be that the address given when you placed your order is incorrect or incomplete. We invite you to contact our customer service department with your order number, tracking number and corrected or completed delivery address (the recipient must be the one whose last name is written on the mailbox) - we will then consider a new shipment at our expense.


PAYMENT AND CANCELLATION

Are payments on the site secure?

OHMYCASE® uses a certified payment gateway provider. All credit card details are encrypted according to the PCI-DSS standard. Our payment gateway provider has been audited by an independent quality assessor, qualified for security according to PCI standards (PCI Qualifies Security Assessor, QSA), and is certified as a Level 1 service provider. This is the strictest level of certification available in the payment industry. OHMYCASE® does not see or store your credit card information.

How to return out the order 

Thanks to contact us hello@ohmycase.store

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